Politique de confidentialité

1. Le Champ d'application

This policy describes the personal data the Company collects from individuals, how it processes that data, how it is shared with third parties, and how its security is maintained.

This Policy applies to information relating to an identified or identifiable individual. An identifiable individual is one who can be identified directly, or through a combination of additional information we hold or can reasonably access.

1.3 Under this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its management, structuring, and storage.

Our services are intended for the general public and are not designed for individuals under the age of 18. We do not knowingly collect information from minors, nor do we knowingly permit them to use our services. If we become aware that information relating to a minor has been collected, we will delete it promptly.

2. Quelles données personnelles détenons-nous à votre sujet

2.1 When you access our services and channels, or visit our website, we collect Personal Data. We may request your Personal Data in certain situations.

In some cases, we collect your personal data by analyzing how you use our Services or service channels, or by receiving your information from third-party partners.

3. Aucune obligation de divulguer des informations personnelles

You are not required to provide us with personal data. However, choosing not to do so may prevent us from delivering our Services or granting you access to the website.

4. Quelles données personnelles nous collectons

4.2 The information collected does not constitute personal information and cannot be used to identify you.

Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions includes your full name, address, phone number, and email address.

5. Base juridique et motifs du traitement des données personnelles

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

For more information about the processing carried out to protect legitimate interests, please contact us by email.

5.4 Voici les raisons et les fondements juridiques pour lesquels nous pouvons utiliser les informations que vous nous fournissez :

6. Transfert de données personnelles à des tiers

6.1 The Company may share Personal Data with third-party service providers that support our operations, including hosting and storage, IP address information, and user experience analytics.

You may also request that we transfer certain of your Personal Data to third-party trading platforms. In such cases, we will share the Personal Data you provide with those platforms. Your Personal Data will be subject to their respective privacy policies and may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access the resources needed to improve and optimize the products and services offered to its clients.

6.4 Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors, acquirers, or lenders to the Company or any other group entity in connection with such a transaction — including the transfer or sale of Company or group assets — or in connection with a merger, restructuring, consolidation, or bankruptcy involving the Company or any other group entity.

7. Cookies et services de tiers

We may use third-party services, such as advertising networks or analytics providers, on our website. These third parties may also use cookies or similar tracking technologies.

Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalize products and services relevant to you. Cookies are also used for statistical and analytical purposes.

Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies allow the Website to recognize you as a returning user and enable you to resume your session on the site.

7.5 Please note that some or all website features may not function as expected in this case.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservation des données personnelles

The Company will retain your Personal Data for as long as necessary to fulfill the purposes described in this Policy, or for any longer period permitted under applicable laws, regulations, policies, and orders.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for an additional 12 months.

8.3 We regularly review the personal data we hold to confirm it is no longer needed.

9. Virements internationaux

Your personal data may be transferred to other countries, including to third-party countries or international organizations. The Company takes all necessary measures to protect your personal data and to ensure that users can effectively exercise their rights and access legal remedies.

9.3 The Company may provide information on the security measures it implements to protect your Personal Data transferred to third countries or international organizations. To request this information, email: support@ferveurrendesance.com

10. Sécurité des données personnelles

10.1 We have implemented appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that the security of your Personal Data will be maintained without error. We are also not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data — including Personal Data disclosed due to transmission errors, unauthorized third-party access, or other causes beyond our reasonable control.

In certain circumstances, we may be legally required to disclose your Personal Data to third parties, such as public authorities. In such cases, we have no control over the level of security those third parties apply to your Personal Data.

10.4 Personal data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of personal data you transmit to us online.

11. Hyperliens vers des sites web tiers

Our website may contain links to third-party websites and applications. These are not operated or supervised by the Company, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through such websites or applications.

11.2 When accessing third-party websites or applications, review their privacy policies before deciding to use them. Exercise caution when sharing any personal data with those platforms.

12. Modifications de la présente politique

12.1 This Policy may be updated at any time. If changes are made, we will notify you by posting the revised Policy on our website.

When we make significant changes to this Policy, we will notify you through the means we consider appropriate and post an announcement on our website.

12.3 Unless otherwise specified, any changes take effect upon publication of the revised Policy.

13. Vos droits

You have the right to request that we verify the accuracy of your personal data, correct any errors, and delete any personal data we no longer require. You may also restrict the scope of how your personal data is processed.

13.2 If you reside in the EEA, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access You may request access to the Personal Data the Company holds and processes about you. Upon a valid request, the Company will provide an electronic copy of your Personal Data currently being processed. A reasonable fee may apply for additional copies. If you request data in electronic format, it will be provided accordingly. The right of access must not infringe on the rights and freedoms of others. Where fulfilling a request would prejudice another person's rights or freedoms, the Company may refuse or limit the scope of that request.

13.4 Right of Rectification The Company may correct inaccurate personal data. You have the right to request that any incomplete personal data held about you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure You may request the erasure of your Personal Data on the following grounds: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of your Personal Data where that processing is based on our legitimate interests or those of a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation to which we are subject. This right does not apply where processing is necessary (a) to comply with a legal obligation under applicable law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrictions on Processing If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is in place, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where there is a substantial public interest ground within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access the Personal Data you have provided to the Company. You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer does not infringe on the rights or freedoms of others.

13.8 Right to Object You have the right to object at any time to the processing of your personal data where that processing is based on the legitimate interests of the Company or a third party. This right is not limited to profiling based solely on those legitimate interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or that are necessary for the establishment, exercise, or defence of legal claims, we may continue that processing. With respect to direct marketing, you have the right to object at any time to the processing of your personal data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the competent supervisory authority. A complaint may be submitted to a supervisory authority established by a Member State to protect the fundamental rights of individuals in connection with the processing of Personal Data within the European Union. European Union and Member State laws may limit your rights regarding your Personal Data as described in this section 13.

We will provide the information requested under Section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, and the reasons for it, within one month of receiving your request.

13.11 Subject to the provisions of Article 13 of the Act, information provided in response to a request made under your Article 13 rights will be supplied at no charge. Where a request is unfounded or excessive — including where requests are repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also decline to act on the request.

If we have reason to doubt the identity of the person who submitted your request, we may ask that individual to provide reasonable verification of their identity.